Last Updated: August 29, 2026

These Terms and Conditions ("Terms") govern your use of MVMT Systems' website and services (the "Services"), operated by MVMT Systems ("we," "us," "our," "Company").

By using our Services, you agree to these Terms. If you don't agree, please don't use the Services.

MVMT Systems helps businesses request and manage customer reviews through automated SMS and email outreach, along with integrations to platforms like Google Business Profile and various CRMs.

You can reach us at [email protected] or 615.258.6891

Table of Contents

Definitions

Eligibility

Our Services

Account Registration

Payment & Subscriptions

Client Responsibilities & Consent

Messaging Content & Automation

No Guarantees

Intellectual Property

Third-Party Platforms & Integrations

Data Use & Storage

Disclaimer of Warranties

Limitation of Liability

Indemnification

Third-Party Beneficiaries

Term, Suspension & Termination

Dispute Resolution

Governing Law

General Provisions

Contact Us

1. Definitions

"Client," "you," "Customer" — the business using our Services to request reviews from its own customers.

"End Customer" — an individual customer of the Client, whose contact info is provided to us so we can send review requests on the Client's behalf.

"Services" — our review-request platform, including automated SMS/email outreach and third-party integrations.

2. Eligibility

You must be at least 18 years old and have the legal authority to bind your business to these Terms.

3. Our Services

We send review-request messages (SMS, email, or similar) to your End Customers on your behalf, and connect with platforms like Google Business Profile and your CRM to automate the process. We provide default message templates and a suggested send schedule, which you can customize through your account.

Our Services are limited to review solicitation and related automation. We do not monitor third-party review sites, respond to reviews on your behalf, or offer broader reputation management or moderation services unless separately agreed.

4. Account Registration

You're responsible for keeping your login credentials secure and for all activity under your account. Provide accurate registration information and keep it up to date.

By registering for an account, you consent to receive service-related communications from us via email, SMS, or phone - including onboarding scheduling, account notifications, billing updates, and support messages. Message and data rates may apply. You can update your communication preferences or opt out of non-essential messages at any time by contact us at [email protected].

5. Payment & Subscriptions

Subscriptions renew automatically unless canceled. You authorize us to charge your payment method on a recurring basis. You can cancel anytime through your account; cancellation takes effect at the end of your current billing period. We may update pricing with reasonable notice.

6. Client Responsibilities & Consent

You are solely responsible for making sure you have proper consent from every End Customer before we send them a message on your behalf. This includes complying with the TCPA (for texts), CAN-SPAM (for emails), and any other applicable privacy or communications laws in your jurisdiction.

You confirm that:

You will only upload contact information for individuals who've agreed to be contacted

You'll promptly remove or flag anyone who opts out

Any data you provide us was collected and is used lawfully

We do not independently verify how you obtained End Customer contact information — that responsibility is yours.

7. Messaging Content & Automation

By using our Services, you authorize us to send messages to End Customers on your behalf, using either our default templates or your customized content. You're responsible for the content and frequency of all messages sent through your account, whether default or customized.

We make reasonable efforts to honor opt-out requests (e.g., replies of "STOP"), but ongoing compliance with opt-outs is ultimately your responsibility.

Message in data rates may apply. Check with your carrier for details. Carriers are not liable for delayed of undelivered messages.

8. No Guarantees

We don't guarantee any specific outcome from using our Services — including the number, content, or rating of reviews you'll receive. End Customers decide for themselves whether and how to respond. We are not liable if a review request results in a negative review or an unhappy End Customer.

We also can't guarantee uninterrupted service, since performance can depend on third-party platforms (carriers, email providers, Google, your CRM, etc.) outside our control.

9. Intellectual Property

All content, software, branding, and materials that make up our Services belong to MVMT Systems or our licensors. We grant you a limited, non-exclusive, revocable license to use the Services for your own business purposes. You may not copy, resell, or repurpose our platform or content without our written permission.

We may use your business name, logo, and publicly available reviews/results in case studies or marketing materials. Let us know at [email protected] if you'd prefer we not do this.

10. Third-Party Platforms & Integrations

Our Services connect with third-party platforms (Google, CRMs, etc.). We're not responsible for the availability, policies, or performance of those platforms, and we can't guarantee how reviews are displayed, moderated, or retained on them.

11. Data Use & Storage

We store your account and usage data for as long as reasonably needed to provide the Services, meet legal obligations, or maintain our business records. If you cancel, we may retain your data for a period to allow reactivation, unless you request permanent deletion in writing.

12. Disclaimer of Warranties

The Services are provided "as is" and "as available," without warranties of any kind, express or implied — including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We don't warrant that the Services will be error-free or uninterrupted.

13. Limitation of Liability

To the fullest extent permitted by law, MVMT Systems will not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, lost revenue, or reputational harm — arising from your use of the Services. Our total liability for any claim will not exceed the amount you paid us in the one (1) month prior to the claim, or $500, whichever is less.

Some jurisdictions don't allow these limitations, so they may not fully apply to you.

14. Indemnification

You agree to defend, indemnify, and hold MVMT Systems (and our officers, employees, and agents) harmless from any claims, damages, or expenses (including attorneys' fees) arising from:

Your breach of these Terms

Your failure to obtain proper consent from End Customers

Your violation of any law or third party's rights

Content or data you provide through the Services

15. Third-Party Beneficiaries

These Terms are between you and MVMT Systems only. End Customers have no rights under these Terms and cannot bring any claim against MVMT Systems related to messages sent on your behalf. Any dispute with an End Customer is between you and them.

16. Term, Suspension & Termination

You can cancel your account at any time. We may suspend or terminate your access if you violate these Terms, misuse the Services, fail to pay, or create legal or security risk for us or others. Where possible, we'll provide notice; in urgent cases, we may act immediately. Fees already paid are non-refundable if termination is due to your violation of these Terms.

17. Dispute Resolution

Any dispute arising from these Terms or the Services will be resolved through binding arbitration on an individual basis, rather than in court, except that either party may bring a qualifying claim in small claims court, and we may seek injunctive relief in court to protect our intellectual property. You waive any right to participate in a class action against us.

18. Governing Law

These Terms are governed by the laws of Tennessee, without regard to conflict-of-law principles.

19. General Provisions

These Terms are the entire agreement between you and MVMT Systems regarding the Services. If any part is found unenforceable, the rest remains in effect. We may update these Terms from time to time; continued use after changes means you accept them. You may not assign your rights under these Terms without our written consent. Nothing here creates a partnership, joint venture, or employment relationship between us.

20. Contact Us

MVMT Systems Nashville, TN Email: [email protected] Phone:615.258.6891